Terms of Service

These Terms of Service govern use of vkWorkforce, a software platform operated by VisionKraft Consulting (“we”, “us”) and used by healthcare staffing agencies and home-care agencies (each, an “Agency”) to coordinate employment communications with their own clinical employees, clients, and partners.

By using vkWorkforce or by receiving messages sent through it on an Agency’s behalf, you agree to these terms. See also our Privacy Policy.

Roles and health information

Each Agency controls the information it puts into vkWorkforce and is responsible for its own legal obligations to its workers, applicants and clients. VisionKraft Consulting processes that information on the Agency’s behalf. An Agency that stores protected health information (PHI) in the platform must have a business associate agreement in place with VisionKraft Consulting before doing so, and remains responsible for HIPAA notices, client authorizations and records-retention schedules.

Worker portal and timekeeping

Some features are available through secure worker links that allow a worker to view assignments, clock in, clock out, and complete timesheet steps without a separate login. You are responsible for keeping those links private and for notifying your Agency if you believe a link or device has been compromised. Agencies remain responsible for reviewing time records, overrides, and payroll approvals before payment.

Clocking in records your location at that moment. For home-care visits the app also records a location trail from clock-in to clock-out (including in the background) to verify the visit; it stops when you clock out.

Monitoring and recorded interactions

When enabled by an Agency and permitted by law, the platform may support attendance monitoring, geofence checks, webcam snapshots, activity signals, call recording, transcription, and related AI-assisted review or scoring. Agencies are responsible for providing any workplace notices, disclosures, consents, or accommodation processes required for those workflows.

Workplace monitoring does not start until the worker has been shown the disclosure and has consented. Call recording is off unless the Agency turns it on; when it is on, each recorded call opens with a recording announcement before recording begins. Washington requires the consent of everyone on a call to record it, so a caller who does not agree should end the call. Recordings are deleted after 90 days.

Agencies that use automated or AI voice calling are responsible for having any consent the law requires from the people they call (including under the Telephone Consumer Protection Act) and for honouring do-not-call requests.

The mobile app offers optional voice dictation for typing notes by voice. Speech is converted to text by the device operating system’s built-in speech recognition, which depending on the device and its settings may transmit the audio to Apple or Google for processing. Workers are shown a notice before first use and can always type instead; Agencies should direct workers not to dictate information they would not put in writing.

Applicant submissions and screening

If you submit an application through the platform, you represent that the information you provide is accurate and that you have the right to upload any resume, certification, or other materials you submit. Agencies may use the platform to coordinate interviews, verify credentials, or initiate third-party screening that is governed by the Agency’s own hiring documents and legal obligations.

Background checks are ordered under the Fair Credit Reporting Act. The platform will not order a report until the worker has signed a written authorization after seeing a standalone disclosure, and it supports the pre-adverse notice, waiting period and adverse action notice the Act requires. The Agency, as the user of the report, remains responsible for its certifications to the reporting company, for any state or local fair-chance rules, and for its employment decisions. See A Summary of Your Rights Under the FCRA.

SMS messaging program

Program name: vkWorkforce Staffing Notifications, sent on behalf of the participating Agency (e.g. Caring Hearts Medical Staffing, Heartsunited Homecare).

Description: Transactional messages related to your employment relationship with the Agency. Categories include open-shift offers, schedule changes, shift confirmations, availability requests, and credentialing reminders.

Message frequency: Variable. Typically 1–10 messages per week per recipient, depending on your assignment volume and the Agency’s shift activity. During peak coverage periods (illness outbreaks, holiday staffing crunches) frequency may temporarily exceed this range.

Message and data rates: Message and data rates may apply. Check your wireless plan and consult your wireless provider for details. vkWorkforce does not charge you for messages; carriers may.

Help and opt-out instructions

Reply HELP at any time to receive a help message with contact information and program details.

Reply STOP at any time to unsubscribe. After you reply STOP, you will receive one final confirmation message and then no further messages from the program. To re-subscribe at a later date, reply START to the same number that previously messaged you, or contact your Agency directly.

Supported carriers

The program supports messages sent through major US wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, and their respective MVNOs. Carrier support may change without notice; carriers are not liable for delayed or undelivered messages.

Support contact

For program support, contact your employing Agency directly. For platform-level questions, email workforce@vktech.ai.

Acceptable use

• Use the platform only for lawful, work-related communication consistent with your role.
• Do not attempt to impersonate another user or access data outside your tenant.
• Do not use the platform to send unsolicited marketing messages.
• Do not share secure worker links, application links, or uploaded documents with unauthorized parties.

No warranty; limitation of liability

vkWorkforce is provided “as is” without warranties of any kind. To the maximum extent permitted by law, VisionKraft Consulting’s aggregate liability for any claim arising out of these terms or use of the platform is limited to the fees paid by the Agency to VisionKraft Consulting in the preceding three months.

Governing law

These terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws principles.

Changes

We may update these terms. Material changes will be posted here with an updated “Last updated” date.